Chat-driven operations agents
MCP-connected agent swarm letting a non-technical owner run scheduling, dispatch, billing, and comms through natural-language chat.
// OUTCOME
- 01Owner runs operations conversationally instead of through 5 dashboards.
- 02Cross-tool coordination happens automatically.
- 03Non-technical team owns the system without engineering help.
// PROBLEM
A roofing contractor was managing the business through a stack of disconnected tools — CRM, scheduling, dispatching, invoicing, comms. The owner and ops team weren't engineers. Every operational change meant clicking through 4 dashboards or pinging someone technical to make it work. Things slipped. Customers waited.
// SOLUTION
- 01An agent swarm sitting on top of the company's real stack, connected via MCP (Model Context Protocol).
- 02Every operation became a tool the agents can call — schedule, dispatch, invoice, lookup.
- 03“Schedule a roof inspection for the Wilson job, Thursday morning, send confirmation.”
- 04“Show me everyone whose deposit hasn't cleared this week.”
- 05“Reassign Tuesday's installs — Mike called in sick.”
// STACK
MCP (Model Context Protocol)Multi-agent architectureCustom tool wrappersAnthropic / OpenAI
AI AGENTSMCPOPERATIONSNON-TECHNICAL